Diana's Story
"VisionWorks has reduced our Accounts Receivables by 50% in the first 12 months."
- Diana Zogg, Director, RYC Administrative Support Services, Trinity Medical Center/Robert Young Center
"We have been utilizing VisionWorks since 2004. Going paperless with the electronic medical record (EMR) has been a great experience. By having the EMR, it allows us access to client information from all of our locations, improving patient care and clinical management. No lost medical records!
"Outside auditors have found the EMR easy to navigate through and to find documentation of the services provided. We have passed all outside reimbursement audits.
"Scheduling appointments using the Appointment module is quick and easy, especially for follow-up visits. Clients like the fast check-in and check-out procedures.
"With line item billing, VisionWorks has given us the flexibility to go from monthly billing to daily billing, reducing Accounts Receivables (AR) by 50% in the first 12 months. We are able to bill all funding sources at the same time for our clients, which gives us faster turnaround time for reimbursement. Billing rejections and denials have been minimal due to the improved service delivery model.
"The VisionWorks staff are very knowledgeable about all aspects of the electronic medical record, HIPAA compliance and billing. They are very helpful in working with their customers to get the best management information system possible."
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Renee's Story
"Our VisionWorks system has truly assisted us in improving our operational processes and service outcomes."
- Renee Cheatham, Customer Service, Four Oaks Inc.
"Our VisionWorks system has truly assisted us in improving our operational processes and service outcomes. The efficiencies created significantly reduced the time our staff spends on paperwork, allowing them to focus on providing quality services to our clients.
"Our VisionWorks system has given us the ability to quickly access and analyze information, improving risk management, agency planning and overall service delivery.
"The comprehensive functioning and user friendliness of VisionWorks software has attributed to higher staff satisfaction, increased revenue collection and improved audit outcomes in our organization.
"The flexibility of VisionWorks software has allowed us to easily respond to our changing environment over the years. As we have expanded services, added new funding sources and dealt with on-going State changes, our software has continued to support our needs. The VisionWorks staff continually demonstrates their commitment to being our long-term software partner."
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Christine's Story
"Using VisionWorks, our finance staff has decreased the time to completion by over 40 percent. "
- Christine Gradert, V.P. Professional Services, Family Resources, Inc.
"Family Resources, Inc. has been very satisfied with the client information management product from VisionWorks. Our agency provides several diverse programs requiring multiple screen sets. VisionWorks has worked closely with our Quality Improvement team specifically designing a data system that not only meets the needs of staff, but the requirements of funders and regulatory agencies as well. Staff also find the system highly user friendly allowing them to reduce documentation time and focus their resources on providing quality service to children and families.
"The VisionWorks system has also streamlined our billing processes. The products integrated documentation and billing functions have significantly reduced user errors and the number of staff necessary to complete billing. Finance staff also utilize specific 'report' and 'forms' functions and are able to process billing quickly and have decreased the time to completion by over 40 percent.
"VisionWorks offers excellent product support through timely technical assistance, providing format changes, and continuous system improvement strategies. Management reports have allowed agency administration to manage programs by outcomes with real time data. Family Resources, Inc has worked with the VisionWorks team since 2001 and considers them a key partner as we keep pace with the changing environment of social services."
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Tom's Story
"VisionWorks understands the human service industry; their software is friendly and intuitive."
- Tom Griffith, Data System Specialist, Four Oaks Family and Children Services
"VisionWorks provides excellent customer service. Their response time is well above industry standards. This is definitely a strength of VisionWorks.
"VisionWorks has a very good understanding of the human service industry and have designed their software system to be adaptable in this environment.
"The VisionWorks software is very user friendly and intuitive. Staff training is easy."
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Diana Z.
Trinity Medical Center
Renee C.
Four Oaks Inc.
Christine G.
Family Resources, Inc.
Tom G.
Four Oaks Inc.