What is VisionWorks?

VisionWorks is integrated case management and billing software created by human service professionals for human service professionals. VisionWorks is designed to help your organization save time and money and to free up your staff to do the important work of helping people.

We create software with intelligent features that reflect real needs and best practice processes. We ensure that your software grows and adapts with your changing environment.

We customize your software to your organization's practices. We train and support your agency as long as you're with us (and based on every customer we've ever had, that's going to be a long time).

Read about customization »

Customization

With VisionWorks, you have the flexibility to select which features you want, so you'll use what you pay for and you won't pay for more than you need.

VisionWorks is software that reflects your organization. Tailoring your software's screens, fields, reports and business rules to reflect the language and practices of your agency is part of our standard package.

Modular Design

Today's ever-changing service delivery environment creates ongoing challenges for agency leaders. Obsolete software should not be one of those challenges.

Since VisionWorks uses a modular design approach, we are able to deploy modules which snap into the software like Lego blocks, eliminating the need for costly re-programming. This enables VisionWorks to adapt to your evolving needs. Our customers have experienced multi-state expansions, re-designed state delivery systems and regulatory changes, and their VisionWorks software has supported them through it all.

Read about training »

Training

Where others charge you more for support and training, VisionWorks includes them with your software purchase. There are on no hidden costs to get the help you need. This is an important part of the trusted partnership to which we strive.

Training is provided in a Train-the-Trainer format. This ensures that you have internal training experts who can support staff replacement. Training is provided for basic users, system administrators and billing staff. Training manual materials are provided for reproduction.

Supportive Project Management is provided by an experienced staff member. Your Project Manager will assist you in establishing a project timeline, assessing needs, identifying and finalizing customizations, and managing work processes. Your Project Manager will provide you with tools and guidance developed from years of experience in assisting agencies like yours.

Read about support »

Support

Friendly and responsive customer service is available by phone or email Monday - Friday from 8:00am - 5:00pm.

Since each customer is viewed by VisionWorks as a long-term partner, you can expect a personal touch to your customer service. We make it our job to know you, your staff and your system. You have direct access to the people who worked with you through your project design and implementation, rather than to a "customer service team."

Troubleshooting

VisionWorks software is designed with expansive, internal diagnostic tools which allow our staff to quickly identify errors or issues with your software. These sophisticated tools support remote identification and resolution of most issues, eliminating the need for disruptive on-site work. Most identified issues are resolved quickly from remote, often in less than an hour.

Because of our extensive testing of all systems and these tools, VisionWorks has never had to address a software issue on-site. However, if on-site work was ever needed, we would be there.

Upgrades and System Modification

Any changes made to your system are dictated by you and your staff - not large user groups or company programmers. This ensures that you keep the features that are important to you and prevents the addition of features you don't need.

Every year, as part of your annual support agreement, you have guaranteed access to our development staff's time. You can use this time to update your forms, drop down lists, to make other simple customizations, or for software analysis and business consultation. This time allows you to keep your software current with changing environments and best practice modalities.

Read about features »